Specialist, Organizational Change Management – Communications, User Adoptions

Role Overview

• Support the execution of OCM plans for technology initiatives and digital transformation programs
• Conduct stakeholder impact analyses and readiness assessments under guidance from senior OCM or program leaders
• Identify adoption challenges and escalate risks, issues, or dependencies as appropriate
• Develop and distribute clear, audience-appropriate communications supporting change initiatives
• Translate complex concepts into practical messages that explain the purpose, benefits, and user impact of changes
• Maintain and update communication artifacts across defined channels such as email, intranet content, and FAQs
• Develop role-based training materials including job aids, guides, quick-reference materials, and e-learning content
• Coordinate training logistics, scheduling, and feedback collection for live and virtual sessions
• Partner with subject matter experts to ensure training content is accurate, relevant, and user-focused
• Support user adoption activities such as pilot groups, champion networks, and feedback loops
• Track adoption metrics and summarize insights related to usage, engagement, and learning effectiveness
• Assist with post-launch support and reinforcement activities to improve sustained adoption
• Work closely with product managers, project managers, and business stakeholders to align change activities with delivery timelines
• Collaborate with Knowledge Management, HR, and Communications teams on shared enablement efforts
• Collect and analyze data related to training participation, adoption, and user feedback
• Prepare reports, dashboards, and summaries for program teams and leadership
• Use insights to recommend incremental improvements to change materials and approaches

Requirements

• Bachelor’s degree in Business, Communications, Organizational Development, or a related field
• 3–6+ years of experience in change management, training, communications, or related roles
• Experience supporting technology implementations, system rollouts, or digital transformation initiatives
• Strong written and verbal communication skills with the ability to adapt content for diverse audiences
• Experience developing training materials, job aids, or user documentation

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Retirement & Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks