Design and build training content across formats, including: Self-paced eLearning modules, Video tutorials and screen recordings, Recorded webinars and walkthroughs, Onsite training materials (guides, decks, exercises), Written documentation and help content
Work directly within the product to understand workflows and translate them into clear, user-friendly training
Partner primarily with customer-facing teams (e.g., customer success, support) to gather input and identify content needs
Create scripts, outlines, and structured content for video and digital learning
Use AI tools (writing, video, voiceover, editing, etc.) to increase speed and consistency of content production
Maintain consistency in tone, structure, and quality across all materials
Update and improve content as the product evolves
Organize and manage content within LMS or knowledge base systems

2–4 years of experience creating digital training, instructional, or educational content
Strong ability to learn software products quickly and explain them clearly
Excellent writing and content organization skills—you can make complex workflows simple
Experience with eLearning tools (Articulate, Captivate, or similar) or willingness to learn
Experience creating or editing video content (screen recordings, tutorials, etc.)
Comfort using AI tools to support content creation (or strong willingness to learn)
Ability to manage multiple projects and work independently
Strong attention to detail and consistency

Instructional Designer – Digital, AI-Enabled

Key skills