Patient Financial Services Representative – Ambulatory Billing and Claims

Role Overview

• Processing payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans
• Research payments, denials and/or accounts to determine short/over payments, contract discrepancies
• Makes appeals and corrections as necessary
• Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts
• Correcting incorrect registration and updating application and billing out the claim
• Responds to incoming calls and makes outbound calls as required

Requirements

• High school diploma/GED or equivalent working knowledge
• Knowledge of patient financial services, financial, collecting services or insurance industry processes
• Ability to manage multiple tasks simultaneously with minimal supervision and to work independently
• Strong interpersonal, oral, and written communication skills
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software

Benefits

• Remote work options
• Comprehensive benefit package for all benefit-eligible positions