Lead Client Engagements: Act as the main point of contact for pharmacy clients, understanding their business needs and regulatory requirements
Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies
Drive Service Excellence: Deliver outstanding service by deeply understanding and addressing client needs, fostering a positive and seamless customer experience
Provide Strategic Insights: Gather and share valuable customer insights to inform continuous improvements in our solutions
Innovate and Implement: Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance
Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize efficiency in their daily workflows
Collaborate Cross-Functionally: Work with internal teams, including Product, Support, and Sales, to drive our shared vision and deliver impactful results

Experience in pharmacy operations, pharmacy technology, and related healthcare solutions
Strong understanding of Kroll and other pharmacy management systems required
Specialty Pharmacy Experience
Exceptional communication and relationship-building skills
Strategic problem-solving abilities and a customer-first mindset
Ability to thrive in a fast-paced, collaborative environment
Passion for improving pharmacy operations and patient care through technology
Excellent oral and written communication skills in French and English

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

Bilingual Client Service Manager II – Pharmacy Solutions

Key skills