Relationship Executive – Fluent Mandarin

Role Overview

• Manage portfolios of strategic global clients, ensuring long-term relationships and a high level of satisfaction;
• Lead executive meetings, results presentations, negotiations and contract renewals;
• Analyze financial and operational metrics, identifying opportunities for improvement, service expansion and profitability;
• Act in a consultative manner with clients and provide technical support to the team on higher-complexity requests;
• Work in partnership with leadership to define strategies for high-value accounts.

Requirements

• Advanced or fluent Mandarin (mandatory requirement);
• Experience and knowledge of Chinese culture, with ease working in multicultural environments and interacting with Chinese clients (mandatory requirement);
• Bachelor's degree completed; postgraduate studies are a plus;
• Solid experience in strategic account management, client relationship roles or TMC operations;
• Advanced or fluent Mandarin, with oral and written proficiency to conduct corporate meetings;
• Advanced Excel;
• Knowledge of KPIs, contracts and SLAs;
• Analytical, consultative profile and strong negotiation skills.