Work remotely while providing world-class service to guests and travel partners
Follow a five-day work week with rotating weekend coverage
Be available to work according to Aruba Standard Time (AST)
Maintain a reliable high-speed internet connection and a quiet, professional workspace
Collaborate daily with our Reservations team while enjoying the flexibility of remote work
Assisting guests and travel partners with reservations, packages, add-ons, and special requests
Providing warm, professional, and timely communication via email and other approved channels
Delivering personalized service while identifying opportunities to enhance each guest's stay
Processing new reservations, modifications, cancellations, and guest requests accurately
Maintaining complete and accurate reservation records within our Property Management System
Collaborating closely with Front Office, Concierge, Housekeeping, Accounting, and other departments
Supporting travel agents, tour operators, online travel agencies, and contracted partners
Monitoring reservation inboxes and responding within established service standards
Maintaining exceptional attention to detail while handling multiple priorities in a fast-paced environment
Upholding Bucuti & Tara's brand standards, confidentiality requirements, and commitment to exceptional hospitality

Hospitality education and/or minimum of two years of experience in hospitality, reservations, customer service, or a related field
Previous hotel reservations experience strongly preferred
Experience with a Property Management System (Opera experience is an advantage)
Excellent written and spoken English
Additional languages such as Spanish, German, Italian, Dutch, or Papiamento are an asset
Strong organizational skills with the ability to prioritize multiple tasks
Sales-oriented mindset with the ability to convert inquiries into reservations when appropriate
Strong attention to detail and accuracy
Reliable high-speed internet connection and a professional home office environment

Attractive salaries reflecting commitment to talent and performance
Performance-based bonus opportunities
Comprehensive benefits package supporting associates at every stage of life
Health, dental, vision, life, and disability coverage
Childcare and elderly care support
Elective benefits for flexibility and personalization
Annual health check-ups
Gym memberships
Savings & Loans program offering accessible financing, including green loans at attractive interest rates
Competitive savings opportunities for long-term financial security

Reservations Coordinator

Key skills