Key skills
Communication
About this role
Role Overview
- Ticket Management: Rigorous monitoring of cadences and SLAs
- Product Perspective: Work across T0 (Benefits/Expenses) and T1+ (People)
- Processes: Ensure smooth operational flow to prevent friction in the funnel
Requirements
- Previous experience in B2B customer support is a plus
- Experience in startups and technology companies is desirable
- Familiarity with Microsoft Office / Google Workspace
- Communication
- Determination
- Organization
- Discipline
Benefits
- Flash Card (the beloved pink one!) with flexible benefits: meal, groceries, mobility, health, education, culture and wellness
- Health insurance
- Life insurance
- Extended maternity and paternity leave + childcare support
- Day off on your birthday 🎂
- Hybrid and flexible work model + home office allowance + in-office experiences
- Exclusive partner discounts via the Flash app
- TotalPass
- Pet care partnership with Guapeco