HR Business Partner – Service

Role Overview

• Serve as a strategic partner to business leaders, aligning HR strategies with organizational objectives to enhance overall business performance.
• Execute HR processes across the employee lifecycle, employee engagement, learning & development, change management, and compliance initiatives.
• Provide expert guidance, coaching, and support to managers and employees, fostering a high-performance culture and a positive work environment.
• Collaborate with business leaders to forecast talent needs and develop recruitment strategies.
• Partner with hiring managers to create job descriptions that accurately reflect role requirements and attract top talent.
• Participate in interview process, ensuring an equitable and effective selection process.
• Follow and improve upon existing programs that support smooth new-hire integration, including orientation, training, and stakeholder introductions.
• Provide ongoing support to new hires, addressing concerns and ensuring a positive onboarding experience.
• Oversee the Development & Performance Review (DPR) process, ensuring alignment with organizational goals and continuous feedback.
• Guide managers through the salary review and variable compensation process, ensuring alignment with performance evaluations and budget constraints.
• Lead the Talent Review Process, identifying high-potential employees and facilitating succession planning discussions.
• Act as a trusted advisor to business leaders, directors, and managers, providing guidance on employee relations matters and best practices.
• Mediate conflicts between employees or between employees and management, fostering resolution and workplace harmony.
• Work with leaders to develop and implement programs to enhance employee engagement, morale, and job satisfaction.
• Support career development initiatives, including training programs, career pathing, and leadership development.
• Analyze employee feedback and engagement survey results, working with leadership to address concerns and enhance workplace culture.
• Conduct thorough investigations related to employee complaints, ensuring confidentiality, fairness, and adherence to company policies.
• Maintain compliance with local labor laws, company policies, and regulatory requirements.
• Provide training to managers and employees on compliance-related matters, such as workplace conduct and anti-harassment policies.
• Lead and contribute to HR projects such as job grading, HRIS/payroll implementation, diversity & inclusion initiatives, and organizational culture programs.

Requirements

• Bachelor’s degree in a discipline related to HR (e.g. business, psychology, sociology, etc.)
• Masters of Industrial Relations (MIR) degree is an asset
• CHRL/SHRM designation preferred
• 7 plus years of broad HR experiences in the “Key Responsibilities and Accountabilities” areas noted above
• Significant HR experience supporting teams located in USA and Canada.
• Prior experience as a positive change agent in a business environment
• Successful experience working collaboratively with cross-functional teams including international teams.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Strong knowledge of US employment legislation.
• Ability to manage multiple priorities in a fast-paced environment while ensuring accuracy and compliance.
• Must be proficient in the use of MS Office suite of software products
• Strong knowledge of payroll systems and HRIS platforms; experience with ADP, TriNet, and Oracle would be an asset.
• Resourceful, diplomatic, customer service oriented.
• Strong analytical, decision making, negotiation, project management and problem-solving skills.
• Well-developed organization and prioritization skills, detailed oriented.
• Consistently demonstrating a high degree of business acumen, emotional intelligence, good judgement and initiative.

Tech Stack

• Oracle

Benefits

• This role is located in an office environment with occasional need to visit the manufacturing environment
• Ability to travel to international destinations; must possess and maintain a valid passport for international travel.
• Comfortable operating across multiple time zones and global teams
• Applicants must be legally authorised to work in the United States without the need for current or future visa sponsorship.
• Ability to respond to urgent quality-related matters as needed.