Manage the operational structure, processes, and procedures for assigned sourcing programs to achieve program objectives
Develop training materials, promotional resources, and program communications for internal and external stakeholders
Support contracting teams by facilitating contract implementation, driving contract utilization, and assisting with client onboarding activities
Identify and engage prospective clients and suppliers while researching opportunities for new value propositions and program enhancements
Resolve client and supplier issues, process program adjustments, and respond to ad hoc requests
Coordinate and participate in business reviews with key suppliers, distributors, and clients to evaluate program performance and identify improvement opportunities
Partner with leadership to facilitate councils and advisory panels that gather client feedback and inform sourcing and program strategies
Establish, monitor, and report on program metrics, deliverables, participation, contract utilization, and other key performance indicators
Track program revenue, sales performance, and market analysis to identify opportunities for cost savings and increased client participation
Serve as the operational liaison for internal and external stakeholders by supporting sales opportunities and communicating program updates and impacts

Relevant degree preferred
5 or more years of relevant experience required
Experience in healthcare sourcing or contracts preferred
Experience managing sourcing, supply chain, contracting, or program management initiatives
Understanding of contract administration, sourcing processes, and program lifecycle management
Strong analytical, organizational, and project management skills
Demonstrated ability to build collaborative relationships with clients, suppliers, and cross-functional teams
Ability to manage multiple priorities and drive operational improvements in a fast-paced environment
Willingness to travel

Senior Program Services Manager

Key skills