About this role
Role Overview
- Provide timely on-site and remote technical support to customers
- Work hands-on alongside customer teams on production lines
- Diagnose and resolve equipment, material, and product interaction issues
- Service Amcor Moda equipment to sustain optimal performance
- Recommend spare parts as needed
- Build and maintain strong, effective customer relationships
- Deliver clear, detailed service reports, including accurate time tracking
- Collaborate closely with Field Technical Service team and spare parts representatives
- Support the installation and commissioning of Amcor Moda equipment at customer sites
- Monitor equipment performance and provide intensified support during start-up phases, as required
- Deliver customer training on the correct operation and maintenance of equipment
- Train and mentor other Equipment Service and Field Technical Service team members
Requirements
- Engineering qualification or equivalent experience in electrical and/or mechanical technology
- Min. 3-5 years’ experience in the Meat and Dairy packaging industry (machinery and materials), preferably in shrink packaging equipment (e.g. rotary vacuum chamber).
- Current, preferably clean, driving licence.
- Strong technical troubleshooting and problem-solving skills
- Fluent in English, additional European languages are an advantage.
Benefits
- High level of autonomy in a field-based role
- Opportunity to play a key role in the expansion of Amcor Moda across EMEA
- Direct impact on customer performance and product success
- Opportunities to develop technical expertise and grow your career within a global leader.