Monitor and triage network events, incidents, and alerts in a 24/7/365 environment.
Conduct initial triage and analysis of network events and infrastructure incidents.
Escalate complex incidents to Tier 2/3 analysts as needed.
Respond to network incidents in accordance with established incident response procedures.
Participate in incident response activities and provide status updates to stakeholders.
Document and maintain an accurate record of all network incidents, events, and alerts.
Maintain a high level of awareness of current and emerging network technologies and infrastructure trends.
Collaborate with other teams and departments within the organization to resolve network incidents.
Continuously improve processes and procedures for incident response and network event management.
Meet or exceed customer expectations.

2+ years in a network operations, IT infrastructure, or IT support role with significant network responsibilities.
Experience administering and supporting enterprise backup and recovery platforms, including Commvault, Cohesity, Zerto, and Cloudian.
Demonstrated expertise in one or more of the following domains: Network Operations, Infrastructure Monitoring, Incident Response and Analysis, IT Systems and Operations, Network Security, Systems and Applications Support, or Performance Management.
Excellent oral and written communication skills.
Individuals will be required to submit to a background examination.
Demonstrated ability in effective communication and collaborating in a high-performance team environment.
Experience working with a network monitoring platform (e.g. SolarWinds, PRTG, Nagios or similar).

NOC Analyst, Night Shift

Key skills