Deliver high-quality assistance to Czech-speaking customers via telephone, live web chat, and email
Provide clear, step-by-step guidance to resolve issues regarding hardware devices and software applications
Build relationships through active listening to pinpoint user needs while upholding patience and professionalism
Take full ownership of assigned support cases and document every customer interaction in the CRM system
Participate in an intensive training program to master the product catalog and internal tools

Native or near-native (C1/C2 level) command of the Czech language
Strong upper-intermediate to advanced proficiency (B2/C1 level) in English
Digital comfort navigating smartphones, tablets, and different operating systems
Naturally warm communicator with a positive, solutions-oriented attitude
Previous experience in call centers, BPO environments, or technical helpdesks is a plus but completely optional
Valid Portuguese tax number (NIF) and legal authorization to work in Portugal
Quiet and isolated home workspace with high-speed internet access
Full readiness for variable shift schedule including weekends and holidays

Fully compensated educational academy from day one
Premium Tech Package including high-end computer hardware and software tools
Dependable base salary enhanced by monthly performance-driven bonuses and a daily food stipend
Career development with transparent pathways for internal advancement

Czech Speaking Customer Advisor

Key skills