Danish Speaking Customer Experience Specialist

Role Overview

• Managing incoming inquiries from Danish consumers via phone, email, and live chat
• Listening closely to user problems with smart home technology and appliances, troubleshooting technical glitches
• Logging and updating details from every customer interaction in our CRM database
• Becoming a product expert on the brand's latest innovations and values
• Engaging in fully compensated ongoing training sessions to stay sharp on new product releases

Requirements

• Native or near-native fluency (C1/C2 level) in written and spoken Danish
• A solid professional command of English (B2 level) for corporate communication
• Superb verbal and written communication skills, with a patient, solution-focused, and customer-first mindset
• Strong computer skills, including comfort with multitasking across multiple software interfaces and learning new programs quickly
• Prior experience in call centers, customer support, retail, hospitality, or technical help desks (preferred)

Benefits

• €150 monthly bonus for utilizing Danish language skills
• Up to €100 monthly in KPI rewards based on quality, precision, and efficiency targets
• €7 per active workday (providing an additional €140 to €150 net cash monthly)
• Full private medical and life insurance coverage starting from day one of your contract
• Transparent internal pathways for upward mobility