Lead, coach, and develop a team of Software Implementation Consultants by providing performance management, mentoring, hiring, onboarding, career development, and operational leadership to ensure successful delivery and high employee engagement.
Own consulting delivery performance by overseeing customer engagements, ensuring quality execution throughout implementation lifecycles, managing delivery risks, and supporting customer escalations to achieve successful outcomes and high satisfaction.
Establish, monitor, and improve operational performance through KPIs, OKRs, utilization management, capacity planning, forecasting, and continuous assessment of team performance against strategic objectives.
Drive process improvement, implementation methodology enhancements, governance, and best practices that improve efficiency, consistency, scalability, compliance, and customer experience.
Partner cross-functionally with Sales, Product Management, Customer Success, Technical Services, Project Management, and Solution Design to support product adoption, strategic initiatives, customer growth opportunities, and delivery excellence.
Identify and operationalize AI-enabled opportunities within the consulting team's workflows — building simple business cases, ensuring compliance with PCC's AI governance guardrails, and driving team adoption of AI tools to reduce cycle time and manual effort.

Bachelor's degree in Business, Healthcare Administration, Information Technology, Nursing, Clinical Sciences, or related field
5+ years of experience in Professional Services, Healthcare Technology, Healthcare Consulting, Software Implementation, or related customer-facing delivery roles
2+ years of people leadership experience with demonstrated success managing, coaching, and developing team members
Experience managing complex customer engagements, stakeholder relationships, risks, and escalations
Strong project management, operational planning, prioritization, and organizational skills
Demonstrated ability to develop KPIs, measure performance, and drive continuous improvement initiatives
Excellent verbal, written, presentation, and executive communication skills
Demonstrated experience applying AI or automation tools to improve delivery efficiency, decision-making, or team operations

Manager, Professional Services – Consulting

Key skills