About this role

Support the design and provision of IT solutions including full lifecycle mergers and acquisition (M&A) projects and group strategic projects.
On occasion, this role will be required to present to stakeholders, managing escalations with the Project Manager, and ensuring resources are assigned to the correct tasks within the squad and cadence is being achieved.
Evaluate changes and provide solutions for Stakeholder review.
Adhere to and ensures the enforcement of all business policies.
Create and maintain documentation, including systems configuration, processes, knowledge articles, test and project plans.
Escalate issues to the Lead System Engineer/Technical Value Manager/Project Manager.
Create improvements across the services and processes in networks and manage a Continuous Service Improvement (CSI) backlog.
Work with the wider IT Teams to drive integration.

Proven experience and understanding of all Window Operating Systems and Active Directory management (including Group Policy, login scripts and roles)
Good knowledge and experience of M365
Good working knowledge of core networking services
e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP
Strong analytical and problem-solving ability in complex technical landscapes
Proven ability to produce high quality deliverables in terms of content and presentation.
Excellent communication skills, both written and verbal
Excellent customer service.
A strong understanding of cloud platforms, in particular Microsoft Azure Experience using automated monitoring and alerting tools and reporting
Strong analytical and problem-solving ability

Senior Associate – IT System Engineer

Key skills