Customer Service Representative

Role Overview

• Independently respond to and process customer inquiries
• Ensure customer-focused, efficient and timely order processing
• Support the administration of the customer service tools in use
• Collaborate with various departments to improve customer satisfaction

Requirements

• Completed commercial (business) training or an equivalent qualification
• Several years of professional experience in customer service
• Experience with ticketing systems
• Structured, responsible and independent way of working
• Strong communication skills and results-oriented work approach
• Very good German language skills, both written and spoken

Benefits

• Modern workplace including up-to-date equipment
• Professional external and internal training opportunities
• 13 monthly salaries (annual pay distributed over 13 months)
• 30 days annual leave + additional days off on 24/12 and 31/12
• Modern technical equipment and ergonomic office furniture
• Flexible working hours with a hybrid model allowing 3 days of remote work per week
• Snacks, fruit, beverages and coffee available at all times
• Company pension scheme, subsidy for screen-work glasses
• Subsidy for childcare for children under 3 years
• Regular cross-site company events
• Sick pay top-up (tiered by length of service)
• Corporate benefits