Customer Service Representative

inSync Staffing is a company that provides staffing solutions, and they are seeking a Customer Service Representative to provide support for insurance claims. The role involves assisting with claim intake, answering questions about the claims process, and resolving customer concerns.

Responsibilities:

• Take initial reports for auto and home insurance claims
• Provide claim status updates and answer process-related questions
• Assist customers with policy changes and general insurance inquiries
• Connect policyholders with claims adjusters for claim resolution
• Communicate with customers via phone, email, chat, and text
• Maintain strong customer service and problem-solving skills in a fast-paced environment

Requirements:

• Must be flexible and available to work any of the shifts listed
• Must be able to use own laptop, monitors, etc
• Provide customer support for insurance claims by assisting with claim intake, answering questions about the claims process, and resolving customer concerns
• Take initial reports for auto and home insurance claims
• Provide claim status updates and answer process-related questions
• Assist customers with policy changes and general insurance inquiries
• Connect policyholders with claims adjusters for claim resolution
• Communicate with customers via phone, email, chat, and text
• Maintain strong customer service and problem-solving skills in a fast-paced environment
• Candidates must have open availability and be able to work any of the following part-time schedules
• Strong communication and customer service skills
• Ability to multitask and navigate multiple computer systems
• Problem-solving and time management abilities
• Ability to work in a remote environment
• High School Diploma or GED or 2 years of customer-facing experience in a virtual environment