Billing Operations Manager

Role Overview

• Ensure every deal that closes is reflected correctly in our systems.
• Translate closed-won deals from Salesforce into configured subscriptions in billing platforms.
• Own the reconciliation between executed order forms and provisioning requests.
• Partner with Engineering to identify automation opportunities and build guardrails.
• Process mid-cycle changes and handle offboarding cleanly.
• Run periodic audits of active subscriptions and support month-end close.

Requirements

• Operational ownership role at the intersection of Sales, Customer Success, Finance, and Engineering.
• Obsessive about accuracy and comfortable navigating ambiguity.
• Ability to handle complex billing across hundreds of accounts.
• Experience with Salesforce and billing platforms like Stripe.
• Ability to process mid-cycle changes and manage renewal mechanics.
• Strong problem-solving skills to resolve invoice discrepancies and audit subscriptions.

Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact
• beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location
• past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.