Partner with Sales and Solution teams to consult with large, complex customers during pre-sales.
Guide customers through the setup of integrations with Guardian.
Troubleshoot and resolve integration challenges across both customer HCM environments and Guardian systems.
Ensure a consistent, repeatable onboarding experience to reduce friction and accelerate time-to-value.
Leverage frontline experience to provide actionable feedback to Product and API teams.

Bachelor’s degree or equivalent work experience
5–7+ years of experience in HCM platforms, HR technology, or benefits administration systems
Experience with Workday, UKG (Pro, Ready, or Workforce Management), or similar HCM systems
Strong expertise in benefits configuration, including plan design, eligibility rules, and life event setup
Experience supporting carrier integrations and API-driven connectivity
Strong customer-facing skills with the ability to provide consultative guidance
Proven analytical and troubleshooting skills
Familiarity with integration concepts, including APIs, EDI, and file-based data exchanges
Ability to work effectively across cross-functional teams

HCM Platform Specialist, Benefits Technology

Key skills