Deliver exceptional customer support with a focus on relationship management, resolving complaints, and acting as the primary point of contact for order status and issue resolution
Conduct weekly client calls to review inventory projections and monthly conferences to discuss long-term demand
Process customer orders/changes according to established department policies and procedures
Work closely with Sales Engineers and Demand Planners, actively demonstrating customer focus, negotiation, and international teamwork
Create, manage, and control inventory projections and levels per customer agreements (Food & Medical and Industrial segment)
Process sales orders, samples, billing, and merchandise returns; monitor backlog/backorder
Access client systems to analyze demand, upload data, and ensure accurate master data (prices, SKUs, etc.)
Generate and distribute sales/inventory reports (e.g., open orders, consignment in/out, horizontal consumption, projections)
Coordinate transactions across SAP, Microsoft Office, customer platforms, and email, ensuring timely internal/external communication and maintaining up-to-date documentation
Support Lead projects and continuous improvement related to Customer Services, and collaborate with Sales & Quality teams on rework processes and slow-mover sales

Associated or Bachelor's Degree
More than 5 years in logistics, customer service or other fields mainly in manufacturing
Customer service Service Attitude
Monitoring and Control
Proactive communication
Organized / Follow up/ attention to details
Risk management
Minimum requirement: English
Desirable: Spanish

Senior Customer Service Specialist

Key skills