Provide technical support and advanced troubleshooting within SAP S/4HANA, including integrations, output management, batch jobs, and custom developments.
Act as key technical partner to ERP Solution Managers across modules (Finance, Sales, Supply Chain, Manufacturing, etc.).
Oversee system performance and platform reliability – from day-to-day support to long-term improvements.
Take ownership of output management (e.g., SAP Output Management, NiceLabel) – including user requirements, documentation, testing, and deployment.
Coordinate with infrastructure and print teams on cross-functional technical deliverables.
Support validation, qualification, and compliance processes (e.g. GxP, 21 CFR Part 11, EU Annex 11).
Participate in CAB meetings, change control, and ticket resolution (incidents, problems, service requests).
Manage documentation for technical specifications, functional descriptions, SOPs, and user training.
Monitor license usage, system maintenance, and vendor coordination.
Support roadmap development, lifecycle planning, and communication of system changes to key stakeholders.

A Master’s degree in Computer Science, Information Systems, Engineering, or a related field.
5+ years of experience in SAP, including at least 3 years working with SAP S/4HANA platform and technical solution support.
Experience with E2E Output Management and SAP integrations.
Experience from the pharma/CDMO industry is an advantage.
Good understanding of ERP-related compliance requirements (GxP, validation, documentation, change control).
Strong communication and stakeholder management skills.
Proactive and collaborative mindset – with attention to detail and continuous improvement.
Proficient in English, both speaking and writing.

SAP Solution Specialist

Key skills