ServiceNow SPM Application Developer

Role Overview

• Support the MilTech customer in a remote capacity
• Design, develop, configure, and maintain solutions across the ServiceNow platform in support of mission requirements
• Collaborate with stakeholders to translate portfolio, project, and resource management needs into secure, scalable ServiceNow solutions
• Build and maintain dashboards, reports, and performance metrics that support executive visibility and data-driven decision-making
• Develop automation and integration solutions across the ServiceNow platform
• Configure, enhance, and maintain ServiceNow platform implementations across ITSM, ITOM, ITAM, and SPM modules following best practices

Requirements

• Active Secret Clearance
• Bachelor’s degree in Engineering, Computer Science, or related field
• DoD 8570.01 IAT or IAM Level II certification
• Minimum 5 years of IT experience focused on ServiceNow development, configuration, and administration
• Hands-on experience designing and implementing end-to-end ServiceNow Strategic Portfolio Management (SPM) solutions, including demand intake, portfolio prioritization, project/program execution, resource and capacity planning, investment funding, roadmap planning, and executive reporting
• Experience translating business portfolio, project, and resource management requirements into scalable ServiceNow SPM solutions
• Experience configuring SPM data models and workflows across demands, projects, programs, portfolios, investments, cost plans, resource plans, risks, issues, and status reporting
• Ability to align ServiceNow SPM configuration with portfolio governance, funding models, prioritization criteria, and executive decision-making needs
• Strong experience with JavaScript, REST APIs, SQL, and Linux
• Solid understanding of web services (SOAP) and object-oriented programming principles
• Experience working with ITIL v3 processes
• Hands-on experience with ServiceNow platform integrations and toolsets
• Experience supporting DevSecOps practices, including software development, release, and maintenance
• Experience with ServiceNow App Engine Studio and Creator Studio
• Experience with ServiceNow modules including ITSM, ITOM, IT Asset Management, Automation Engine, Service Catalog, Incident/Problem Management, Reporting, Configuration Management, and Strategic Portfolio Management
• Ability to develop dashboards, reports, and metrics that provide visibility into portfolio health, demand pipeline, project status, resource capacity, and delivery performance
• Understanding of SPM integrations with ITSM, Agile Development, CMDB/CSDM, financial planning, and enterprise reporting tools
• Strong customer service orientation with a focus on continuous improvement
• Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
• Ability to manage multiple priorities in a dynamic environment and work independently or collaboratively.

Tech Stack

• ITSM
• JavaScript
• Linux
• ServiceNow
• SOAP
• SQL

Benefits

• Many of DSA's positions require the ability to obtain a security clearance.
• Security clearances may only be granted to U.S. citizens.
• DSA is proud to be an Equal Opportunity Employer.
• DSA is committed to treating all employees and applicants for employment with respect and dignity.
• Maintaining a workplace that is free from unlawful discrimination.
• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
• DSA requires background checks, where permitted, by law.
• DSA is an E-Verify Employer.