Medical Virtual Assistant

Role Overview

• Build, customize, and maintain workflows within Go High Level.
• Create and implement automations, triggers, campaigns, and pipeline workflows.
• Complete Go High Level projects and workflow requests assigned by the provider.
• Troubleshoot and improve existing GHL automations and processes.
• Answer inbound patient calls professionally.
• Respond to patient emails and inquiries promptly.
• Coordinate communication with insurance companies.
• Check insurance claim status and follow up on outstanding claims.
• Maintain accurate documentation within ChiroTouch EHR.
• Perform internet research and administrative tasks as needed.
• Support day-to-day clinic operations alongside the current Virtual Assistant.
• Review work carefully to help minimize errors and improve workflow efficiency.

Requirements

• Hands-on Go High Level (GHL) workflow creation and automation experience (Deal Breaker).
• Experience building workflows, triggers, automations, and campaigns inside Go High Level.
• Excellent verbal and written English communication skills.
• Strong computer skills and ability to quickly learn new software.
• Comfortable speaking with patients and insurance companies over the phone.
• Strong email communication skills.
• Exceptional attention to detail with minimal careless mistakes.
• Ability to multitask while maintaining accuracy.
• Strong organizational and follow-up skills.
• Experience working in a medical, chiropractic, or healthcare practice.
• Experience using ChiroTouch EHR and GHL
• Experience handling insurance verification and insurance claims follow-up.
• Previous Virtual Assistant experience supporting U.S. healthcare providers.
• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Tech Stack

• Go

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.