Key skills
CommunicationSales
About this role
Role Overview
- Collect delinquent accounts according to collection strategies
- Provide exceptional client service to all Clients
- Achieve performance expectations for collection efforts
- Provide Clients with cure plans and negotiate payment arrangements
- Disclose all relevant account information to Clients
- Manage client communications and provide accurate account details
- Work accounts thoroughly according to established procedures
- Document all collection efforts in the system of record
- Execute on the established call scripts
- Achieve acceptable call monitoring scores
- Communicate with Client Default Leaders
Requirements
- High school diploma or equivalent education and related training or experience
- Strong verbal and written communication skills
- Basic Computer skills
- Ability to perform in a fast paced, highly dynamic environment
- Ability to work flexible schedule, including overtime as needed
- Previous Client service, collections, or sales experience (preferred)
- Bilingual (preferred)
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment insurance
- Tax-preferred savings accounts
- 401k plan
- Paid vacation days (minimum 10 days)
- Paid sick leave (minimum 10 days)
- Paid holidays