Leads, coaches, and supports a team of inside sales agents to achieve and exceed defined KPIs, including conversion rates, call activity, revenue targets, and customer satisfaction metrics.
Monitors individual and team performance, providing ongoing feedback, coaching, and development to improve effectiveness and results.
Drives growth of the Easy Water (EW) dealer business by strengthening existing partnerships, increasing engagement, and identifying opportunities to expand dealer sales performance.
Partners with inside sales agents to grow direct-to-consumer (DTC) revenue through effective lead management, follow-up, and sales execution.
Aligns team activity and priorities to support balanced growth across both the dealer network and DTC channels.
Builds and maintains strong relationships with dealers, customers, and internal stakeholders to support long-term growth.
Identifies and develops new business opportunities within the territory through both direct outreach and team-driven efforts.
Uses data, reporting tools, and CRM systems to track performance, analyze trends, and drive continuous improvement.
Communicates regularly with leadership on team performance, pipeline status, and growth initiatives across EW and DTC channels.

Bachelor’s degree in related field
5+ years of professional experience required, including demonstrated leadership, coaching, or supervisory responsibilities.
Experience may include customer service, technical support, inside sales, or account management.
Prior experience supervising, coaching, mentoring, or leading others strongly preferred (formal or informal leadership experience in customer service, support, or inside sales environments applicable).
Demonstrated ability to manage performance through KPIs, metrics, or productivity goals.
Proven ability to influence team performance and drive results through coaching and accountability.
Strong technical background and/or aptitude.
Strong organizational skills and ability to successfully prioritize activities across team and territory responsibilities.
Must possess excellent oral, written, and presentation skills.
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

Territory & Inside Sales Manager

Key skills