Design, manage and deliver a complex set of quantitative deliverables, including forecasts, addressable markets, and quantitative performance benchmarks.
Manage and conduct primary and secondary research on refurbished smartphones and the online sales channel for smartphones and tablets, tracking market trends, pricing, and competitive dynamics.
Manage an international research team, overseeing analysis development, quality review, and finalization of client deliverables.
Serve as the primary point of contact for the client on ongoing inquiries, providing clear, data-driven responses and maintaining a strong working relationship.
Ensure consistency and rigor across research methodologies, benchmarking frameworks, and data quality and reporting formats.
Coordinate timelines and workflows across distributed team members to meet client deadlines.
Lead and coordinate with Executive Director in scoping potential new projects and the planning of internal resources and budgeting, as well as external contract resources if necessary.

Five to seven plus years of experience as an industry analyst in mobile devices or consumer technology; candidates with less experience but strong subject-matter expertise in refurbished smartphones or mobile devices are encouraged to apply.
Experience managing benchmarking or tracking studies over multiple reporting cycles would be ideal.
Expert-level proficiency in Microsoft Excel (data modelling, advanced formulas, pivot tables).
Experience with Domo and/or other data analytics/visualization tools (e.g., Tableau, Power BI).
Experience with Python and database applications a strong plus.
Bachelor’s degree in Business, Economics, Market Research, Statistics, or a related field.
Strong analytical and quantitative skills, with the ability to synthesize complex data into clear insights.
Excellent written and verbal communication skills, with experience presenting to or managing client relationships.
Detail-oriented with strong organizational and project management skills.
Comfortable working in a client-facing, deadline-driven environment.

Company-sponsored training and development opportunities
Comprehensive benefits package (health, dental, vision, wellness, RRSP/401K Matching, annual fitness reimbursement)
Flexible vacation policy
Trusted device reimbursement program
Community involvement opportunities through charitable alliances: https://www.techinsights.com/community-involvement
Wellness resources and support
Inclusive environment that prioritizes diversity, equity, and accessibility

Senior Analyst, Smartphone & Mobile Device Markets

Key skills