International Account Manager

Role Overview

• Maintain a book of key clients personally and oversee international shipments. This includes estimates, work orders, tracking spend and progress, coordinating and/or producing international shipping documents, coordinating with vendors and UOVO Account Managers, liaising with clients, and providing post-project reconciliations as needed.
• Partnering with East Coast Managers on their clients’ international shipments. Partnering with Central and West Coast Account Managers as needed.
• Anticipate the needs of clients and seek out information to meet their demands.
• Interface with government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
• Accurate and complete review of all documents, including estimate requests.
• Interface with clients, vendors, and government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
• Maintain shipment records in organized fashion including copies of all documentation, communications and other related items.
• Assist Head of International Shipping with operations issues including customer satisfaction, completion of estimates, projects, and any departmental needs.
• Assist Head of International Shipping as necessary with maintenance of quality vendor relationships.
• Make recommendations towards the growth and improvement of UOVO’s International Shipping operation.
• Contribute to the structure, organization, and implementation of departmental SOPs.
• Provide on-site support and client interface whenever appropriate.
• Foster the growth of client relationships to encourage the retention, growth, and referrals of existing clients.
• Other projects as assigned by Manager.
• Compliance with UOVO policies and procedures.

Requirements

• Proven project management skills and art services / logistics experience
• Experience with the import and export process
• Familiarity with TSA procedures
• Familiarity with CBP (U.S. Customs and Border Protection) policies and regulations
• Poise in a fast-paced business environment
• Excellent communication skills, both verbal and written
• Pro-active and solution oriented with the ability to think creatively

Benefits

• 100% employer-covered medical plan option for Employees as well as multiple Medical, Dental, and Vision plans options.
• 2 weeks annual paid vacation, with bi-annual increased vacation awards throughout the first 5 years of service
• 10 paid holidays plus one additional floating holiday
• Company Sponsored Parental Leave policy
• Company-Sponsored Paid Sick Leave
• 100% 401k Employer match up to 3% of employee contributions.
• Flexible Savings Account, Commuter Benefits, and Childcare Benefits
• Company-sponsored Life Insurance and Long Term Disability Benefits
• Monthly Team Lunches and Birthday celebrations
• Employee Recognition Program ( the “Eggcellence Awards”)