Translation of technical documentation into configured benefits – the ability to read and understand a technical specification document and translate that into how to build and triage issues with technical build in OneHub.
Problem solving and investigate queries – the ability to understand build issues, investigate them and then apply a fix to both configuration and data.
Triage tickets to ensure the correct information is recorded, and pass to the relevant team.
Ensure tickets are up-to-date, and support ticket to resolution.
Problem solve, and investigate queries.
Work to strict deadlines for delivery.
Unit test completed work, and peer review colleagues’ work.
Administrative and ad-hoc activities as required.
Maintain confidentiality within all aspects of the job role.

Coding skills: the ability to understand C#, SQL and any other coding methodologies
Data analysis: the ability to extract, analyse and manipulate data using T-SQL
Testing/Quality Assurance: the ability to test and/or QA work completed by your colleagues
A logical thinker
Detail orientated, quality driven and a meticulous planner
Prioritisation of workload and communication: the ability to ensure workload is completed on time and the ability to communicate delays in a timely way
Ability to skilfully navigate difficult conversations with fairness and empathy
Team player
Problem solver.

Support Engineer

Key skills