Take ownership of a customer portfolio, predominantly formed of key account renewals or lower complexity schemes.
Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices.
Design technical solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology.
Configure OneHub to meet customer requirements.
Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring seamless communication, addressing feedback, and facilitating a successful and satisfactory testing process.
Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning.
Collaborate effectively with a diverse range of stakeholders, spanning internal teams and external parties, to ensure streamlined communications and successful outcomes.
Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues.
Ensures project collateral and tracking measures are accurate at all times.
Achieve high quality outcomes for your customers, measured against defects raised, timeliness and NPS.

Technical proficiency.
An interest in technology (current role, self-study, education) with ideally the ability to programme in one language (C# / SQL knowledge would be preferred).
Some exposure or knowledge of Project Management.
A logical & critical thinker, the ability to systematically work through problems.
Detail orientated, quality driven and a meticulous planner.
Effective communicator.
Ability to skilfully navigate difficult conversations with fairness and empathy.
Team player.
Problem solver.

Flexible work – choose a working setup that works for you.
Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more
25 days holiday plus your local bank holidays
Your birthday off
Two half day wellbeing days
Healthcare cash plan to cover the costs of day-to-day healthcare
Employee Assistance Plan 24/7 365 support
Income Protection (75%) and life assurance (4x salary)
Referral bonuses
Enhanced parental leave package
26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
Work from Anywhere policy for 90 days
Buy and Sell scheme for holidays
£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Implementation Consultant

Key skills