Key skills
AIArtificial Intelligence
About this role
Role Overview
- Design and deploy artificial intelligence solutions applied to customer relations
- Qualify and prioritize opportunities for developing AI offerings
- Build prototypes, proofs of concept (PoC), and demonstrators
- Secure the transition from pilots to industrialized services
- Monitor project progress in coordination with engineering teams
Requirements
- Proven experience in contact centers, customer relations, and conversational solutions
- Hands-on knowledge of AI technologies applied to customer interactions (transcription, interaction analysis, voice agents)
- Strong Consultant / Product Owner stance
- Analytical mindset, autonomy, rigor, and strong interpersonal skills
- Professional working proficiency in English
Benefits
- Supplementary health insurance and 50% coverage of public transport costs
- Minimum 9 RTT days per year (additional paid time off)
- Holiday bonus
- Meal vouchers (€9.50, employer contribution 55%)
- Active employee representative committee (CSE)