Collections Specialist

Role Overview

• Perform collection calls and emails on assigned portfolio of customers
• High volume experience is highly preferred
• Accounts receivable, research, and invoice adjustments
• Ensure customer statements, invoices and demand letters are sent to customers
• Reconcile customer balances to ensure accuracy and alignment with the customer
• Schedule/confirm payment deliveries
• Obtain agreements to pay and arrange and enforce payment plans
• Collaborate with AR team, Sales, management regarding disputes, problem accounts, and develop resolutions to collect the outstanding balances
• Document conversations and establish follow up routine for timely collection
• Complete daily/weekly collection reports
• Other projects as assigned.

Requirements

• Associates or bachelor's degree in accounting, finance, or business-related field preferred
• Minimum of 2 years collections experience including interaction with a large customer base preferred
• Proficient in MS Excel (vlookups, pivot tables) and MS Office
• Strong verbal and written communication ability along with negotiation/collection skills
• Strong organizational, time management, priority setting, and problem-solving abilities
• Ability to work in office and/ or remotely as required.

Benefits

• Excellent medical, dental, & vision coverage
• Health savings account
• Short-term/long-term disability and employee life insurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Annual Leave
• Eight Paid Holidays
• Employee Referral Program
• On the job paid training
• Company events and employee recognition programs