About this role
Cognizant is seeking a Healthcare Customer Service Collections – Self-Pay professional to assist clients' customers with outstanding balance accounts. The role involves managing inbound and outbound calls, ensuring compliance with guidelines, and maintaining positive customer relationships.
Responsibilities:
- Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts
- Understand and utilize HIPAA and TCPA guidelines during each call
- Ensure all required statements have been sent for accounts handled and request statements as necessary
- Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary
- Assist in making outbound calls when required
- Perform other activities and responsibilities as assigned
Requirements:
- High school diploma or GED
- Minimum one year collections experience in healthcare working with patients
- Minimum one year experience with Software Epic
- Associate's degree
- Two years of related experience
- Self-pay collections in healthcare