Support Specialist – Tier 1
United Kingdom
Full Time
5 hours ago
No Sponsorship
Key skills
DNSFirewallsSQLTCP/IPSQL ServerCRMRemote Work
About this role
Role Overview
- Providing telephone and email support to external customers and colleagues
- Logging, prioritising and acting on calls via the Point of Rental Software CRM system
- Ensuring that the Point of Rental Software CRM system is updated in a timely manner
- Documenting software features and business processes for use as knowledge base articles
- Participating in testing of new releases of Syrinx products
Requirements
- Experience in a 1st Line Support or Server Support role
- Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP)
- Good customer service skills
- Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP
- Excellent attention to detail
Tech Stack
- DNS
- Firewalls
- SQL
- TCP/IP
Benefits
- Remote work opportunities
- Professional development opportunities