About this role
Role Overview
- Support the Audit Services team in completing desktop assessments of registered customer's accreditation documentation
- Provide technical support via phone and email to customers
- Complete pre-audit checks on customer information to ensure a minimum standard
- Provide feedback to customers and collate missing required information for pre-audit checks
- Support customers with areas of improvement for passing audits
- Provide health and safety advice and guidance to customers (full training provided)
Requirements
- Customer service experience
- Administrative experience
- Attention to detail
- Confident in handling customer enquiries via telephone and email
- Good standard of written English
- Experience or interest in health and safety or compliance (not essential)
Benefits
- Hybrid workplace policy, where you will work from the office 3 days per week.
- Enhanced Parental Leave
- Generous annual leave, with the option to buy additional days
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- EV Salary Sacrifice Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development