Key skills
AI
About this role
Role Overview
- Lead a Tier 2 Money Advanced Care team of 10–12
- Oversee complex case resolution across disputes and banking error investigations
- Serve as a subject matter expert in banking and money movement operations
- Drive operational excellence by leading initiatives
- Build a culture of continuous development through coaching and feedback
- Partner cross-functionally to advance high-impact improvements
- Champion adoption of AI and automation
Requirements
- Deep expertise in payroll operations, banking, and financial services
- Strong experience resolving high-stakes customer and partner issues
- Proven success coaching and developing people
- Strong continuous improvement mindset
- Passion for building a customer-forward care organization
Benefits
- Competitive base pay
- Equity (RSUs)
- Paid time off
- Health insurance
- 401(k) plans