SC Case Manager

Role Overview

• Provide direct case management services to individuals who are needy or disenfranchised in Sullivan County.
• Conduct initial intakes utilizing the Apricot Platform database system.
• Actively participate in system-wide data sharing through integrated digital referral systems.
• Prioritize intakes and ensure warm handoffs throughout the CCOSU system and with community partners.
• Attend Parent-Child Program training and deliver services effectively in accordance with program guidelines.
• Participate as a member of an interdisciplinary treatment team.
• Maintain current, accurate, and complete documentation of all services provided to clients.
• Answer telephones, provide information, and assist clients as needed.
• Develop and maintain effective working relationships with service providers in Sullivan County.
• Attend community and service provider meetings as required.
• Participate in outreach activities during weekends and after-hours.
• Maintain an updated community resource list/guide to use as a referral source for clients.
• Provide crisis intervention services to homeless individuals and families experiencing housing emergencies.
• Serve as a primary case manager for emergency relief funds.
• Conduct thorough needs assessments and develop short-term service plans to address identified needs.
• Conduct social care screenings of Medicaid members using standardized tools.
• Log all client interactions thoroughly in required systems.
• Maintain accurate and complete case files, documentation, records, and other required materials.
• Process cases within a reasonable timeframe, preferably within 45 days.
• Assist weekly with food and children’s pantry distributions.
• Participate in additional outreach and special projects.
• Attend required agency in-service trainings.
• Travel to meet clients at other CCOSU offices as needed.
• Provide coverage on other sites as needed.

Requirements

• Associates degree with one-year experience in Human Services required.
• Bachelor’s degree in social work or related field, highly preferred.
• Must possess and maintain a clean NYS Driver’s License throughout employment and have reliable transportation.
• Knowledge of Social Services available in Sullivan County preferred.
• Bilingual (English/Spanish). Preferred but not required.
• Computer literate with knowledge of Microsoft Word, Excel, and Outlook.

Benefits

• This position comes with benefits.