Driving customer adoption, retention, and satisfaction for assigned book of accounts
Owning the new customer experience from Sales by leading trainings, driving product adoption, and helping customers achieve their business goals
Manage the Beyond Training & Certification process for all new customers
Securing annual subscription renewals and uncovering expansion opportunities
Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
Analysing customer performance data and making recommendations to ensure revenue growth
Proactive  relationship  management  with  accounts  to  maintain  overall  customer  health
Monitoring and reporting on the health and risk of assigned accounts
Maintaining a deep understanding of Beyond Pricing’s suite of products
Managing approximately 40-60 accounts at a time
Working with cross-functional teams to drive better collaboration and customer experience
Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas

3+ years of experience working in SaaS customer success
Solid understanding of Customer Success best practices
Experience managing customer renewals and upgrades
Creative and analytical thinker with strong problem-solving skills
Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
Comfortable
Willing to travel 1-2 times per quarter
Short-term rental industry or revenue management experience is a bonus

Senior Customer Success Manager

Key skills