Customer Success Manager

Role Overview

• You build successful, long-term relationships with our corporate customers.
• You proactively identify where they need additional support in health or workplace safety.
• You serve as the central interface and link between all our internal stakeholders.
• You manage customer data and appointments directly in our portal and handle customer inquiries by email and phone efficiently and reliably.
• Whether you guide new customers through a structured onboarding or participate in statutory ASA (occupational safety committee) meetings, you present yourself professionally.
• You keep an eye on key metrics (such as hour allocations, legal compliance status, and customer feedback).

Requirements

• You have a strong drive — you don’t wait for instructions but see what needs to be done.
• Professional background: you have completed commercial vocational training or hold a bachelor’s degree (e.g., Business Administration, Health Management, Health Sciences, or similar).
• You bring several years of experience in customer coordination, project management, consulting, or advanced service experience in a B2B environment.
• You have strong communication and presentation skills (in German and English).
• You keep a clear overview of customer metrics.
• Knowledge in health, health management, and/or occupational health and safety is an advantage but not required.

Benefits

• Flexible working hours and the freedom to work fully remotely from anywhere in Germany.
• Modern, fully digital equipment (hardware & software) that makes work run smoothly and enjoyable.
• Your opinion matters here — you actively improve existing processes and help build the team of the future.
• 30 days of vacation and a tailored, personal onboarding to help you settle in without stress.
• Regular team events where we come together as friends and colleagues.