Engage and consult with global, strategic clients to architect solutions that deliver maximum value, including offering best-practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance.
Assist the sales team in building prospect confidence in Pindrop’s solutions by articulating complex product functionality, cloud architecture, and network architecture in a simple, easy-to-understand manner.
Identify and document all potential risks that could impact a prospect’s or customer’s successful deployment and full optimization on Pindrop. Lead internal discussions with stakeholders and build mitigation plans.
Write accurate Statements of Work (SOWs) with proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing.
Lead complex deployments from project kickoff through transition, including gathering technical and functional requirements, configuring the solution, and supporting Pindrop customers with testing, training, and go-live.
Gain deep product knowledge and partner closely with Product and Engineering teams to identify product gaps and influence new features and products on the roadmap.

8+ years of experience in SaaS professional services or consulting.
BSc/BEng or higher degree in Computer Science, Mechanical Engineering, Electrical Engineering, or equivalent experience.
5+ years of experience implementing and leading enterprise, global SaaS projects.
Expertise in creating and managing web services, including REST, SOAP, and WSDL.
Passion for helping solve complex problems and proven ability to understand progressive technology.
Ability to explain highly technical concepts and functionality in a simple, easy-to-understand way.
Expertise with CCaaS provider solutions, Salesforce, and other CRM platforms.

Competitive salary: $132,000
$158,000 annually gross / £98,905
£118,387 annually gross
Unlimited Paid Time Off (PTO)
Remote-first environment, giving you flexibility and autonomy in how you structure your day
Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work
Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education
Apple MacBook Pro of your choice
Pension scheme and salary exchange option
Medical and dental insurance / private healthcare
Life insurance and critical illness insurance
Flexible schedules
Best-in-class tools and tech stack
Fun activities to celebrate our accomplishments as a team

Principal Solution Architect

Key skills