We are looking for Senior CCaaS Solution Architect for our client in Lincoln, NE

Job Title: Senior CCaaS Solution Architect

Job Location: Lincoln, NE

Job Type: Contract

Job Overview:

Requirement/Must Have:

10 to 15 years of experience in Contact Center / CCaaS architecture.
Handson experience with multiple CCaaS platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and Microsoft CCaaS.
Strong expertise in IVR & customer journey design.
WFM solutions experience.
REST/API integrations experience.
Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics).
Solid understanding of cloud platforms (AWS / Azure / Google Cloud Platform).
Good knowledge of security, compliance, and data privacy in cloud contact centers.

Responsibilities:

Design endtoend CCaaS solutions, including IVR journeys, omnichannel flows, and customer experience design.
Lead customer workshops to gather requirements and propose bestfit CCaaS solutions.
Architect and integrate Workforce Management (WFM), reporting, and analytics.
Design and govern APIbased integrations with CRM and enterprise systems.
Create highlevel and detailed architecture, call flow, and integration diagrams.
Support onprem to CCaaS migration and cloud transformation initiatives.
Provide architectural leadership, estimates, and guidance to delivery teams.

Nice to Have:

Senior CCaaS Solution Architect

Key skills