Technical Support Engineer

Role Overview

• Have handled customer support in a technical capacity.
• Worked on a remote team of 5-10 people.
• Written scripts to figure out why some technical thing is not working.
• Managed refunds, credits and charges in Stripe.
• Lead a customer support team in a technical capacity.

Requirements

• 1+ years of experience in a technical support role.
• 1+ year of experience in Blockchain (or personal project equivalent).
• Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash.
• Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc.
• The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API.
• Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable).
• Expertise in managing Linux hosts.
• Experience with proactive alerting and monitoring systems technologies.
• Dealing with technical customer support (troubleshooting, CLI tools, Linux).
• Adept at setting up software you may be unfamiliar with.
• Being extremely thorough in debugging and documenting issues for other teams.
• Capable of preemptively solving complex problems prior to their impacting multiple customers.
• Used to documenting your processes and sharing knowledge.

Tech Stack

• Ansible
• Chef
• DNS
• Linux
• Puppet
• Python
• Ruby
• SaltStack
• Terraform

Benefits

• Offers Equity
• Offers Bonus