Operating as the evangelist of the global services and support division, throughout the product life cycle
Creating and sharing a strategic vision for serviceable and supportable products
Defining the technical requirements for product supportability and assess the product against these requirements
Advocating best practice for the customer and internal teams during product design, development and implementation
Owning project launch readiness, ensuring all documentation, policies and processes are in place to deliver successfully to customer

Have 5 years of relevant experience and a Bachelor's degree in Computer Science, Engineering, MIS, another related field or its equivalent
Be well versed in how the internet works, it's networks and protocols e.g. TCP/IP, HTTP, DNS, TLS/SSL
Demonstrate a good balance of technical and strategic skills
Display excellent verbal and written communication skills and the ability to articulate to technical and business audiences.

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Service Architect II

Key skills