Provide product and application support for external customers
Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
Participate in review and testing of new releases to ensure customer issues are resolved
Deliver customer training and provide technical support to the sales organization
Assist the PBM Team Leader to develop and implement strong teamwork processes and standards
Share knowledge and best practices within the team.
Act as a technical mentor for less experienced team members
Ability to travel 10% within North America

Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
5 to 7 years relevant experience – use of Blending Applications tools.
5 to 7 years customer technical support experience with the designated Advanced Applications
5 to 7 years industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirable

Comprehensive health benefits, including medical, vision, dental, and mental health coverage
Paid vacation and statutory holidays in accordance with Canadian labor standards
Retirement plan (based on regional policy)
Opportunities for career growth within a global organization
Professional development programs and continuous learning opportunities

Senior Advanced Application Engineer, Blending Technology

Key skills