Timely gather all relevant info to accurately respond to all customer queries related to: product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value
Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales)
Validation and order entry of customer purchase orders within defined target and quality
Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion, etc)
Covers order scheduling according to customer specific requirements as well as internal stock availability
Set up, document and maintaining the order entry process for assigned customers
Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, Transportation

High School Diploma required
Business fluent in written and spoken English and Spanish
2+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes
Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

Competitive Salary regularly increased based on your performance
Multisport Card, Medical Care, Life Insurance and Lunch Card
Employee Assistance Program
Free and confidential service to help with any difficulties regarding work, life and personal or family matters
In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop

Senior Customer Experience Specialist, Spanish

Key skills