Visit business partners to strengthen relationships, align expectations, and drive continuous improvement of quality and operational performance indicators.
Visit branches to understand regional particularities, challenges, and needs, and to develop and monitor action plans that contribute to improved results.
Prospect and register new service partners according to the needs of each region.
Support internal areas with requests related to management of the service provider network, ensuring alignment between operational strategies and corporate objectives.
Manage the duration and terms of service provider contracts, monitoring adjustments, expirations, and negotiation opportunities to ensure continuity of operations and renewals.
Evaluate and validate providers' documentation with the competent authorities, ensuring regulatory compliance, up-to-date records, and correct integration with corporate and financial systems.
Prepare management reports to monitor key network performance indicators, and ensure the update and maintenance of partner records and contact information.
Develop, implement, and follow up on corrective and preventive action plans to improve operational results, ensuring SLA compliance, customer satisfaction, and excellence in service delivery.

Service Network Analyst I

Key skills