Answer inbound phone calls, emails, text messages, and support tickets.
Assist parents, students, and tutors with routine questions and requests.
Process straightforward account requests, including tutoring restarts, package upgrades, scheduling requests, and other administrative tasks.
Capture revenue opportunities by helping families restart or continue tutoring services.
Respond quickly and professionally so every customer knows they've been heard.
Document conversations clearly and accurately in our systems.
Escalate more complex issues to the weekday team with detailed notes and appropriate context

At least one year of customer service, call center, receptionist, or other phone-based support experience.
Excellent spoken and written English with clear, professional verbal communication skills.
Confident answering inbound calls and making outbound calls when needed.
Friendly, patient, and professional with exceptional customer service skills.
Strong attention to detail and accurate documentation.
Comfortable learning new technology and working across multiple systems.
Able to work independently, prioritize tasks, and exercise good judgment.
Reliable with excellent attendance.

Preferred Qualifications

Technical Requirements

Work from home with a flexible weekend schedule.
Join a supportive, collaborative team that genuinely enjoys helping one another.
Receive thorough training and ongoing support from experienced teammates.
Make a real difference for students, parents, and tutors every weekend.
Gain valuable customer service and operations experience with opportunities for additional hours and future full-time growth as Learner continues to expand.

Compensation

Hourly pay is competitive for the local market and is based on experience and the candidate's country of residence within South America.
Fully remote.
Opportunities for additional hours and future full-time openings as the company grows.

Weekend Client Support Specialist – Part-Time

Key skills