Process international customer orders accurately using SAP and Salesforce.
Support customers with inquiries related to order status, shipment updates, delivery timing, and documentation.
Resolve routine order discrepancies, delivery concerns, and basic customer complaints.
Prepare export documentation, including commercial invoices, packing lists, and bill of lading instructions.
Coordinate routine international shipments with freight forwarders, brokers, and logistics providers.
Track shipments and proactively escalate delays, documentation gaps, or non-standard requirements.
Maintain accurate customer, order, and shipment data while ensuring compliance with export procedures and record retention requirements.
Participate in continuous improvement initiatives and support daily operational service levels.

Bachelor’s Degree preferred.
2–4 years of experience in customer support, logistics, export operations, or order management.
Experience with SAP, Salesforce, EDI, or similar business systems.
Knowledge of international shipping, export documentation, and logistics processes is preferred.
Strong organizational, communication, and analytical skills.

Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success.
Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being.
Career Growth – Learning, training, and development opportunities, including tuition reimbursement.
Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally.
Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.

International Customer Support Specialist

Key skills