About this role
Role Overview
- Lead and supervise a team of technical support engineers and specialists
- Assign support cases and daily tasks, monitor work progress, and provide technical guidance
- Oversee day-to-day technical support operations for assigned product areas
- Ensure customer issues are properly logged, triaged, and resolved according to service level agreements
- Support engineering teams in achieving issue resolution targets and customer satisfaction objectives
- Coordinate escalation activities and critical issue resolution efforts for assigned product areas
- Oversee the development and maintenance of technical support processes and procedures
- Coordinate with engineering teams, product specialists, field applications, and customer service to ensure integrated support for technical issue resolution
- Produce and present regular performance reports to stakeholders
Requirements
- Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical field required
- Minimum 5+ years of experience in technical support, customer service engineering, or related technical role
- Minimum 2+ years of supervisory or team lead experience
- Experience with semiconductor products, technical troubleshooting, and customer support
- Familiarity with case management systems, knowledge bases, and service level management
- Background in technical support, customer service, or field applications engineering
Benefits
- Professional development opportunities