Define and lead the end-to-end design strategy for Humana’s medical benefits experience, ensuring a human-centered approach that aligns with business goals
Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical benefit-related member jobs to be done
Champion user research and data-driven insights to inform design decisions and measure impact
Advocate for accessibility, inclusivity, and best practices in design across all medical benefits touchpoints
Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey
Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value
Foster a culture of collaboration, experimentation, and continuous improvement with the design team.

Bachelor’s or advanced degree in Human-Computer Interaction, or related fields, or equivalent experience
7+ years of experience in product design, with a portfolio showcasing impactful digital product outcomes
3+ years of experience coaching, mentoring, and developing designers
Proven experience designing complex, end-to-end user journeys, preferably within healthcare, insurance, or similarly complex industries
Deep expertise in user-centered design, interaction design, visual design, and service design
Proficiency with modern design and prototyping tools, including Figma
Strong understanding of user research methods and the ability to translate insights into effective design solutions
Excellent communication, storytelling, presentation, and stakeholder management skills
Ability to balance strategic thinking with hands-on design execution and team leadership
Strong business acumen, with demonstrated success connecting design solutions to measurable outcomes such as increased retention, improved customer satisfaction, or reduced operational costs.

Lead Product Designer – Benefits Servicing

Key skills