Key skills
AnalyticsLeadershipStakeholder ManagementMentoringFigmaPrototypingUser ResearchCommunicationCollaboration
About this role
Role Overview
- Define and lead the end-to-end design strategy for Humana’s pharmacy experience, ensuring a human-centered approach that aligns with business goals.
- Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical pharmacy-related member jobs to be done.
- Champion user research and data-driven insights to inform design decisions and measure impact.
- Advocate for accessibility, inclusivity, and best practices in design across all pharmacy touchpoints.
- Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey.
- Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value.
- Foster a culture of collaboration, experimentation, and continuous improvement with the design team.
Requirements
- Bachelor’s or advanced degree in Human-Computer Interaction, or related fields, or equivalent experience.
- 7+ years of experience in product design, with a portfolio showcasing impactful digital product outcomes.
- 3+ years of experience coaching, mentoring, and developing designers.
- Proven experience designing complex, end-to-end user journeys, preferably within healthcare, insurance, or similarly complex industries.
- Deep expertise in user-centered design, interaction design, visual design, and service design.
- Proficiency with modern design and prototyping tools, including Figma.
- Strong understanding of user research methods and the ability to translate insights into effective design solutions.
- Excellent communication, storytelling, presentation, and stakeholder management skills.
- Strong business acumen, with demonstrated success connecting design solutions to measurable outcomes such as increased retention, improved customer satisfaction, or reduced operational costs.
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities